Social Media Manager

Civic Technologies

Remote Remote

Full time

Sep 30

Location: Anywhere you want! We encourage qualified applicants from anywhere in the world to apply.

Language: English is the primary working language at Civic.

Reporting: The Social Media Manager will report to the Director of Marketing.

Position overview: The Social Media Manager is responsible for leading Civic’s social media growth by creating and distributing informative, high-value social content across all channels to engage existing and potential customers. This is a high-impact, high-visibility role that will work cross-functionally across the company and interface with Civic leadership to develop campaigns that support firm-wide initiatives.

Responsibilities:

  • Develop a deep understanding of business priorities and leverage those insights to align social media strategy with short- and long-term company goals.
  • Manage all communications with our community on LinkedIn, Twitter, Discord, Reddit and other channels.
  • Synthesize insights from community interactions and surface critical issues to the engineering team.
  • Protect the community from spam, misinformation, and irrelevant posts.
  • Be an ambassador, educator, and evangelist of Civic.
  • Create and own a set of KPIs and dashboards for tracking performance of community growth and impact on B2B sales.
  • Build and manage a social media calendar for each of Civic’s key audience groups and schedule content in advance.
  • Conduct a social media content audit across our competitor channels and present findings on interesting and engaging initiatives/approaches that Civic should adopt as part of its own content strategy.
  • Identify new communities, if any, that may have a sufficient network of supporters to justify allocation of resources.

Must haves:

  • 2+ years experience in a Community Manager role for 75k+ members
  • Curiosity, open-mindedness, and a consistently positive attitude.
  • Able to use the best tools and practices (including GIFs, infographics, video content, etc.) to create viral content.
  • Able to vet and onboard scalable software solutions to support communication channels, such as Discord, Telegram, etc. (i.e., bots, scripts, and other plugins)
  • Experience creating content that drives engagement.
  • Experience in encouraging communities to ask questions, voice concerns, create community traditions, and generate ideas.
  • Have the proven ability to take the initiative and build strong, productive relationships.
  • Empathetic and customer-centric

Nice to haves:

  • A passion for or interest in blockchain technology and crypto communities.
  • Key contributor to the rapid growth of one or more social media channels.
  • Experience with hosting webinars or using virtual events tools.

How to apply:

  • Tell us about your experience managing an online community.
  • Provide 1-2 examples of created content that drove engagement.
  • Tell us about 1-2 of your favorite online communities. What are they doing well to inspire such consistent engagement from you as a user?


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